Privacy, Cookies and GDPR policy

Vantaurea (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people, how we use it, and how we keep it secure. By using our website, contacting us or working with us you’re agreeing to be bound by this policy.

Your Data

When you purchase something from this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • billing and shipping address

  • details relating to your purchase

  • email address and/or phone number

We share this information with Squarespace, our online hosting provider so that they can provide website services to us.

If we request your phone number, this may be used by the courier we use (depending on your order), or we may use it if we are making a bespoke order for you to discuss details.

We will never sell or rent your personal data to third parties.


General Data Protection Regulation (GDPR)


Under GDPR we store data for Legitimate Interests or with Consent. This means the data you have submitted has been done so under the knowledge that it will be used for us to fulfil a service you have requested or to make contact with yourself.

We process personal data under the following lawful bases:

  • Contract – where processing is necessary to fulfil your order and provide our services

  • Legal obligation – where we are required to retain information for tax, accounting, or regulatory purposes

  • Legitimate interests – such as improving our website, preventing fraud, and responding to enquiries

  • Consent – where you have opted in, such as marketing emails or non-essential cookies

Vantaurea is the data controller for the purposes of applicable data protection law. If you have any questions about this policy or wish to exercise your rights, you can contact us via the contact page on this website.

We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes as well as enforce our agreements.

We may store and process your information through trusted third-party service providers. As a result, your personal data may be transferred outside of the UK, including to countries that may have different data protection laws.

If we need to transfer information about you outside of the UK or EEA, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission and/or the EU–US Data Privacy Framework (DPF) where applicable, as our legal basis for international data transfers.

Emails

We ask for your email address so that we can send you an email confirming your order and so that we may send you additional marketing information and promotions through emails.

If you currently receive our marketing emails and no longer wish to receive them, you can click the unsubscribe button at the bottom of our emails. Alternatively, you may email us at info@vantaurea.com.

We share your contact information with Squarespace, so they can send these emails on our behalf.

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You have created a Customer Account

  • Your Customer Account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It is not possible to unsubscribe from these messages.

Cookies and Pixels

This website uses cookies, pixels and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

They help us customise content and advertising, provide social media features and help us analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

Some cookies are essential and required for the website to function properly (for example, shopping cart and security-related cookies). Other cookies are non-essential, such as cookies used for analytics, marketing, and advertising.

Where required by law, we will ask for your consent before placing any non-essential cookies on your device. You can manage or withdraw your cookie consent at any time through our cookie banner/settings, and you can also adjust your browser settings to block or delete cookies.

For more information about viewing the cookies dropped on your device, visit the cookies section.

You can select the length of time on your browser or device on how long cookies can be stored for. Temporary cookies, so-called session cookies, are stored in your device until you close your browser. Permanent cookies have an expiration date and when this date has passed, the cookie is deleted when you return to the website that created it.

Your Rights

You may, at any moment, exercise your rights under data protection law, including (when applicable) your right of access, rectification, restriction, erasure, opposition (including objecting, at any time and for free, to the processing of your personal data for direct marketing), right to portability and your right to withdraw consent.

You also have the right to lodge a complaint with your local data protection authority. If you are in the UK, this is the Information Commissioner’s Office (ICO). If you are in the EU/EEA, you may contact your local supervisory authority.

External Links

Our website may contain links to other websites of interest. When you click on this external link we no longer control the information that is gathered. Any information you input into those websites is not governed by the privacy policy of this website. You should exercise caution and look at the privacy statement applicable to the website in question.